Software Vendors with Support Policies for Customers Running in VMware Environments
I get more and more the question does vendor x with application y support their software running in a VMware environment.
There are several questions to ask:
- Can the application be virtualized? or in other words does the application run without problems in a VMware environment?
- Does the vendor support running in a VMware environment?
- Does the vendor give full and/or unconditional support when running the application virtual?
A lot of the software vendors around have chosen to add a line like: If vendor suspects that a problem is the result of the virtualization technology we will require the problem be recreated in a native environment before providing continued defect support.
Nice example as how it also can be done by other vendors like what Cognos did.
There is a major list on the VMware website under ISV showing vendors who support VMware in one way or another.
A list of some other major vendors with their support policies is shown below:
Oracle (You need to have a My Oracle Support account to view the support policy)
I am going to deep dive in the support and license structure for Oracle in the upcoming days.
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