VMware View performance issue

As you may have read we are busy implementing a VMware View environment and have encountered numerous chalenges already.

Most of them have been solved by hard and innovative work or the upgrade from VMware View 3.0.1 to 3.1. Especially the upgrade to VMware View 3.1 resulted in a very good user- and administrator experience.

Unfortunately we kept having performance problems using various desktops (Windows XP or Vista). Scrolling through the Helpdesk tool and browsing web pages with moving graphics like Flash was very shaky even to the extend that desktop sessions froze when to much graphical information had to be processed. This was very strange because at another customer site VMware View worked like a charm with identical sizing but different clients (Wise vs Desktop PC).

A colleague, Anthony Winters, spend a lot of time analyzing these problems. The first thing he found out that performance was poor on the desktop but great on his laptop. He quickly eliminated all variables (network, switches, cabling) until he knew for sure the client was the problem.

Then he analyzed the client and tried several solutions like apply the latest service pack, upgrade Internet Explorer but with no result until he logged on using an administrative account. When he logged on using a local administrator it worked like it should. He suspected that it might be a rights issue but he found out that on other desktops logging on as local administrator didn’t solve the problems.

Then he tried his last option which we all thought was most unlikely to be the source of these problems, the Internet Explorer proxy settings. But it must be Murphy because it solved all performance issues. As it turns out the VMware View client uses the Internet Explorer proxy settings when connecting to the View Connection server. When the proxy settings contain ‘Automatically detect settings‘ and/or the ‘Bypass proxy server for local addresses‘ isn’t setup correctly the VMware View client takes too long to route to and from the VMware View Connection server causing performance to degrade enormously.

So Anthony, great job! You wanted a challenging VMware View case, I think you got it

Tags: performance, View

This entry was posted on Thursday, June 4th, 2009 at 11:56 and is filed under Knowledgebase, View, VMware. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

About Erik Scholten

Erik Scholten is the founder of VMGuru.nl and works for Imtech ICT as a Solution Architect creating the most ingenious virtual infrastructures. He has over 14 years experience as a system engineer and consultant and now he specializes in virtualization. His current job includes selling, presenting, designing and developing virtual infrastructures for some major companies in the Netherlands. In 2009, 2010 and 2011 VMware awarded him the vExpert award for his virtualization community efforts.

Chris

Are you not using Direct RDP Connections to the virtual desktops then? If not, any reason why not?

Chris
Chris

Are you not using Direct RDP Connections to the virtual desktops then? If not, any reason why not?

Chris
http://www.vmguru.nl/ Tazz

No, we are not using direct RDP connection. We are using the View Connection server as a proxy to different networks as can be read here http://www.vmguru.nl/wordpress/2009/04/vmware-view-advanced-networking/
http://www.vmguru.nl Tazz

No, we are not using direct RDP connection. We are using the View Connection server as a proxy to different networks as can be read here http://www.vmguru.nl/wordpress/2009/04/vmware-view-advanced-networking/
Stark

So what combination of enable/disable did you use for the Auto Detec & Bypass Proxy settings?
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